Frequently Asked Questions

Expect two conversations at the start. A specialist on our customer service team picks up first, and then you’re handed off to the supervisor who runs our field crews. Each one asks questions and listens to what you need.
Ready to move forward? We’ll get you on the schedule for an estimate that costs nothing and commits you to nothing. In most cases one of our people comes out to see it. Sending photos is another option if that’s simpler.
Within a day or so, a written proposal shows up. It covers the work itself, the method our crews follow on site, and the total you’d pay.
Hire Hoarding Cleanup Texas and the supervisor works with you to choose a start date. Permits, containers, dumpsters, staffing, all of that gets sorted before the first truck pulls up. The idea is to hit the ground running instead of losing half a day to setup.

This lands as emotion long before it becomes logistics. Overwhelmed and unsure where to begin is how nearly everyone describes themselves when they call, so that conversation is unhurried and completely private.

At Hoarding Cleanup Texas,

We will:

• Listen
• Take any question you have
• Give you a free walkthrough

We will not:

• Judge
• Announce the job with signage or heavy-looking gear

The people who work for Hoarding Cleanup Texas have seen a wide range of homes and a wide range of stories. Because every household is its own thing, the plan bends to fit yours. What we’re always driving toward is a house you can live in without worrying about your health.

Never. Getting your home clean and safe is our only business, and nothing we see is reported to a government office, social service or community agency. If an agency is already involved, we coordinate with them at your direction only.

Maybe an inspector gave you a deadline, or a social worker has been checking in. Tell us and we’ll get in touch with them on your behalf. Talking through their concerns is useful. It tells us exactly what the home has to look like before anybody signs off, and it keeps you from playing messenger.

Certain projects run in stages. We might take the kitchen and the main hallway now and finish the bedrooms on a return trip. Usually the whole thing is done in one go. Either way, Hoarding Cleanup Texas can connect you with professional organizers, in-home caregivers, and mental health providers we’ve worked alongside, because staying on top of the house afterward is its own kind of work.

Yes! Hoarding Cleanup Texas is woman-owned! business !